Privacy policy.

Our Privacy Policy was last updated on December 1, 2022

This Privacy Policy describes our policies and procedures regarding the collection and use of your information when you use our website. ThermalWise respects the privacy of its clients and is committed to protecting its clients’ privacy through responsible Personal Information management practices. This Privacy Policy is a formal statement of the principles and guidelines for the collection, use, and disclosure of Personal Information as set out in the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal Information means information about an identifiable individual, such as a name, address, telephone number, or credit card information. ThermalWise will safeguard Personal Information under its control. Inquiries related to the controls and practices in place for the protection of Personal Information and privacy should be directed via email at privacy@thermalwise.ca. ThermalWise adheres to the following principles to ensure that its clients’ privacy is respected and protected.

Consent

ThermalWise will obtain clients’ understanding and informed consent before collecting, using, or disclosing any Personal Information as and when required by PIPEDA. In addition, a customer may withdraw his or her consent at any time upon notifying ThermalWise, subject to any legal or contractual obligations of the customer and as provided for in PIPEDA.

Purposes of collection, use, and disclosure

 ThermalWise will identify the purposes for collecting Personal Information at the time or before the information is collected. ThermalWise collects personal information from its clients for the following purposes:

  • To recommend products and/or services to clients and potential clients;

  • To market or provide energy saving products and services;

  • To manage and develop ThermalWise’s business and operations;

  • To meet legal and regulatory requirements; and,

  • To provide clients and potential clients with information regarding ThermalWise’s products and services.

ThermalWise will only use clients’ Personal Information for the above-stated purposes unless the client consents to another purpose or as is required by law. The types of Personal Information that ThermalWise may collect, retain, and disclose may include, but are not limited to, the following:

  • Name

  • Address

  • Email Address

  • Telephone Number

  • Date of Birth

  • Home Assessment Information

  • Energy Audit Information

  • Proof of Home Ownership

  • Utility Account Number and Service Provider

  • Demographic Information

  • Other Personal Identifiers, such as Household Identification Number

  • Other information relating to building/household characteristics such as age of building, size, number of occupants

  • Other information relating to energy consumption such as usage, demand, smart meter/sub-meter data

 ThermalWise will occasionally collect Personal Information through its website(s). This Personal Information will be collected, used, and disclosed according to the same policies and procedures as any other Personal Information provided to ThermalWise.

 ThermalWise may disclose Personal Information to third party agents for the purpose of assisting ThermalWise in fulfilling the purposes set out in this Policy. ThermalWise may also disclose clients’ Personal Information as required by law. ThermalWise will not sell clients’ Personal Information to third parties.

 Information Provided Through Form Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google for storage.

By submitting forms on our website you agree to the collection and use of information in accordance with this Privacy Policy.

Security

ThermalWise has a Personal Information and Privacy Program in place that lays out physical and technological security safeguards and procedures in place to protect clients’ Personal Information from unauthorized access, disclosure, use, or modification. These safeguards include, for example: privacy training for employees, physical access controls to our premises, and standards and procedures for storing and safeguarding paper and electronic Personal Information. Additionally, ThermalWise has Information Technology policies, procedures and logical controls in place to ensure the ThermalWise information technology environment maintains Personal Information in safe and secure manner.

Accountability

ThermalWise acknowledges that it is responsible for Personal Information in its possession or custody, including information that has been transferred to a third party for processing. The organization shall use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.

Accuracy

ThermalWise will ensure that client Personal Information is accurate and updated, when necessary. ThermalWise relies on its clients to inform of any changes to Personal Information.

Access and correction

Clients may access their Personal Information, subject to the exceptions listed in PIPEDA, or request a correction of Personal Information. The request must be made in writing and contain sufficient detail to enable ThermalWise to identify the client’s Personal Information to either provide the information or to make the correction(s). A minimal fee may be charged for providing access to Personal Information; however, the client will be informed of any applicable fee(s) when the request is received. In most cases, a response will be provided within 30 business days, however, if a longer time is needed, ThermalWise will provide the client with written notice stating the reasons for the extension.

Retention and destruction

ThermalWise will retain Personal Information provided by clients no longer than is necessary for legal or business purposes. When this Personal Information is no longer required, it shall be destroyed, erased, or made anonymous pursuant to the requirements of PIPEDA.

Breaches of security safeguards

In the event a breach of ThermalWise’s security safeguards involving Personal Information creates a real risk of significant harm to an individual, ThermalWise will provide a report to the Privacy Commissioner and will notify the individual(s) involved (unless otherwise prohibited by law) as soon as feasible after ThermalWise determines that the breach has occurred. ThermalWise will also maintain internal records of every breach of its security safeguards involving Personal Information.

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. 

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Contact

Questions about the Personal Information in ThermalWise’s custody or requests to withdraw consent for the collection of Personal Information should be directed to ThermalWise by email to privacy@thermalwise.ca or by mail to: PO Box 3126, Halifax, NS, B3K 5Y1.

 

This policy will be amended from time to time as ThermalWise regularly reviews and updates its policies and procedures.